We want all our customers to be happy with their purchases. However, please note that we are not responsible for orders that arrive to you damaged by the shipping courier. We will never ship you a damaged item; any damaged or missing packages should be reported to your local Postmaster (or appropriate courier). If you receive an item other than what you ordered or an item with a manufacturing defect, simply contact us. All returns for defective items will get a new copy of the same item in return (if item is available).